Refund & Cancellation Policy

Last updated: September 2026

1. Order Cancellation

Customers can cancel an order before it has been accepted by the restaurant. Once preparation has started, cancellations may not be accepted.

2. Refund Eligibility

Refunds are initiated in the following cases:

• Order cancelled by the restaurant or MPM Foods due to technical or logistical reasons.
• Payment deducted but order placement failed.
• Items missing, damaged, or incorrect upon delivery (subject to verification).

3. Refund Timeline

Approved refunds for online payments are processed back to the original payment source within 5 to 7 business days.